Return & Exchange Policy
At Aurthot we want to make it as easy as possible to
purchase your health products.
No credits/refunds/exchanges can be given without speaking
with one of our representatives first. We will share return address you with
and a return request/ tracking number PRIOR to you sending the item back, so
that your return can be processed easily, otherwise we will not be accepted.
We would like to think that our buyers are happy with all of
their purchases from our online store, however if in any manner you are not
satisfied with your purchase, please contact us to discuss the reasons why you
are not satisfied with your purchase so as we can try to make your shopping experience
more easy and friendly.
Our Return & Exchange Policy:
- Please contact us first to discuss the issue and for a return to be
authorized. We may also contact you in some cases to ascertain the
damage or defect in the product prior to issuing refund/replacement.
- Once the claim is verified as genuine and reasonable, we will initiate the return
- Goods must be in their original packaging
- Products are returnable within a 7 days return window from the date of receipt
of goods, if you’ve received them in a condition that is physically damaged,
has missing parts or accessories, defective or different from their description
on the product detail page.
- Return will be processed only if:
arising due to change in prescription do not qualify for ReturnProducts may not be eligible for return in some cases, including cases of
buyer's remorse such as incorrect model or colour of product ordered or
incorrect product ordered.These items are non-returnable due to hygiene and consumable
nature of the product.However, in the unlikely event of damaged, defective or
different item delivered to you, we will provide a full refund or free
replacement as applicable.Any shipping costs to return the item are at the buyer’s expense. If we are
charged any fees, these will be deducted from your refund.We will not be held liable for any lost or damaged goods returned during transportation.If we have made an error with your order, please contact us immediately and
we will arrange for the problem to be resolved at our costShipping costs are non-refundable for any unclaimed or returned packages
where shipping has been fulfilled as promised
- it is determined that the product was not damaged while in your possession;
- the product is not different from what was shipped to you;
- the product is returned in original condition (with brand’s box, MRP tag intact, user manual, warranty
card and all the accessories therein).
How can I return a Gift Card?
Gift cards once purchased cannot be cancelled or returned due to regulatory
WHAT IF I HAVE HAD THE ITEM MORE THAN 7 DAYS?
Items returned after 7 days may not qualify for any kind of
refund or exchange
CAN I RETURN OPENED PRODUCTS?
Please make your selections carefully, and double check your
order before checkout. Only fully unopened products can be returned.
For any further
Refund related information, please write to firstname.lastname@example.org